Do you allow pets?
Ask about our pet policy! We take pride in the cleanliness and quality of our home - allowing pets is decided based on the situation. Extra fees will apply.
Service pets are welcome.
Do you have a minimum stay?
Yes. A 4-night minimum stay is required. (Unless otherwise noted)
Are there any additional fees?
Besides your rental fee, there is a $225 cleaning charge and 13.5% FL tax rate. There is an (optional) $30/day pool heat and spa fee as well. Please keep in mind, if you do not pay for pool heat, the spa will not heat to “hot tub-like temperatures.” The jets will still work with or without pool heat.
Where are you located?
The Royal Villa is located in the beautiful Emerald Island Resort in Kissimmee, FL. We are 3 miles from Disney’s property. 8-18 minutes from all Disney theme parks, 25 minutes from Universal Studios and SeaWorld. Due to security reasons, we are unable to give the exact address of the houses before you are ready for a contract.
What Amenities does Emerald Island Resort offer?
The Royal Villa is located in the beautiful Emerald Island Resort. The resort offers a clubhouse, public pool, mini-golf course, tiki bar, games, and a workout room! Please see a complete explanation of amenities here.
Can you ship groceries to the house?
Shipt and Instacart are both grocery delivery services that deliver to The Royal Villa - the both charge a yearly or monthly service fee. Publix, Target, and Walmart are also in close proximity to the houses and offer curbside pickup for groceries.
What time can we check in and what time do we have to check out?
Check in is at 4pm and Check out is at 10am.
Does the pool have a safety gate?
Yes. The Royal Vila has a child-proof safety gate surrounding the pool. It is removable if you are not traveling with kids. Upon check in, gates will always be up and locked, you may remove them if you wish.
How many cars can we park at the house?
2 per driveway and up to 3 more on the street. Please be mindful of the street parking signs/rules if you utilize street parking.
Do we need to bring our own towels and bedding?
No, we supply bath towels, bedding, extra blankets, and pool towels for you to use.
Do we need to bring baby equipment?
The house has (2) pack n’ plays, (2) high chairs, and (2) jogging strollers (Graco and Baby Trend brand) for you to use. If you need more than that, please bring them along with you.
What is the best transportation to and from Disney? How about to and from the airport?
When our family travels, we typically rent cars from the airport and use them for the entire length of our stay. Mini vans or large SUVs are popular choices if you are traveling with a larger group.
We recommend driving to and from Disney parks as well. We have not used any third-party shuttles so we cannot speak to the quality or reliability of them.
Are you near a beach?
The closest beach is Cocoa and it’s about an hour away!
Can ride share services (Uber, Lyft, etc.) enter the security gate?
Yes. As long as they have proper identification and identify the address at which they are picking up, security will let them in.
Do you have extended stay discounts?
Yes. Reservations that are 14 days or longer are discounted at 10% off.
What is your cancellation policy?
If you cancel with more than 12 months from the start of our rental time period, we return your deposit and any rental amount you have paid. If cancelled 12 months - 3 months before the start of your rental period, both your security deposit and rental amount paid will be turned into a Royal Villa credit to be used at a later date. If cancelled within 3 months of the start of your rental period, your deposit is forfeited and the rental amount you paid will remain a credit to be used in the future for your Royal Villa stay.
How many people does The Royal Villa sleep?
The Royal Villa can sleep up to 14 people comfortably in beds. We also have two pack n’ plays available for use, making the grand total 16 people when the pack n’ plays are in use.
Do we need to buy toilet, paper towel, and trash bags?
Yes. There will be a roll of toilet paper in each bathroom, paper towel, and one trash bag to get you started. Once those are used, you’ll need to provide your own. You will also need to provide your own dishwashing and laundry detergent supplies.
Do we need to bring our own kitchen supplies?
No, we supply all kitchen supplies. There are plenty of plates, glasses, utensils, pots and pans. We also have a standard coffee maker, a Keurig, a crockpot, and an air fryer!